We are committed to providing a high-quality legal service to all our clients and we hope that you are completely satisfied. If you feel our service has fallen below that high standard, it is important that you raise any concerns immediately so we can ensure that these are addressed and the right course of action is followed.

Our Complaints Procedure

If you have a complaint please contact us with the full details in writing, for the attention of;

Mr G Sanger

303-306 High Holborn

Northumberland House

London

WC1V 7JZ

What will happen next?

1. You will receive an acknowledgment within 14 working days of us receiving the complaint.

2. Your matter will be investigated by Mr Sanger, who will liaise with all parties accordingly.

3. You will be sent a detailed written response to your complaint. This will include suggestions for resolving the matter.

4. We are committed to resolving a complaint within 8 weeks. Please note, that should we need to change any of the timescales above you will be notified accordingly.

5. At this stage, if you remain dissatisfied, you should contact the Legal Ombudsman at PO Box 6806, Wolverhampton, WV1 9JW detailing your complaint. Any complaint to the Legal Services Ombudsman should be made within six months of the date of our final decision on your complaint. For further information you can contact the Legal Services Ombudsman on 0300 555 0333 or online https://www.legalombudsman.org.uk/contact-us/.

Please note that alternative complaints bodies are available. These include Ombudsman Services which are competent to deal with complaints about legal services should both you and our firm wish to use such a scheme.

We do not agree to use ADR Providers.